Refund policy
Return + Exchange PolicyWe want you to love your purchase! If there’s an issue, let us know and we will make it right.
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Errors or Damaged Product:
- If we made a mistake or your item arrived damaged, we’ll replace it for free.
- Email us at team@bayvalleyco.com
- Contact us within 14 days of delivery
Non-Returnable Items:
- Custom orders
- School merchandise -- Please note that all products sold are part of a fundraising initiative. Because these items are produced specifically for this purpose, all sales are final and we are unable to accept returns or exchanges.